Public Courses
Students must read and understand this fees and charges information and DELTRA Australia’s refund policy before submitting the enrolment form.
Students must consult the Course Fees and Charges to ascertain the costs for their particular course.
For courses under $1000, full payment is required upon enrolment. For courses over $1000, a $1000 deposit is required upon enrolment. Students are required to pay the remaining fee on the day of the commencement of the course.
20% of the course fee is regarded as an administrative fee and is non-refundable. A student is not eligible for the issue of the award until the total required fee is paid.
Payment can be made by EFT direct deposit, Mastercard, Visa, and EFTPOS.
A credit card surcharge of 2% applies to all credit card transactions.
A Qualification or Statement of Attainment, with an attached statement of results, will be issued on completion of the course. A charge od $55 incl GST will be levied for re-issue of these documents.
According to student numbers, DELTRA Australia reserves the right to postpone a course until adequate numbers are attained, or provide a full refund of fees paid if requested.
Refunds
Full payment, or a $1000 deposit, is required in advance to confirm a course booking. 20% of the course fee is regarded as an administrative fee and is non-refundable. An administration fee of 40% will be charged for cancellations received less than 7 days prior to commencement of the course. No refund will be given for cancellations received after commencement of a course, nor for withdrawals during the course, unless the student can provide a medical certificate or show extreme personal hardship. In that case, registration will be refunded on a pro-rata basis. Students may elect to attend another scheduled course as an alternative to seeking a refund, provided vacancies exist on the nominated scheduled course, and the scheduled course is completed within 6 months of the initial payment.
Course Enrolment Term
Unless otherwise negotiated, all training and assessment must be completed within 12 months of date of commencement of the course. Failure to submit required assessment within the 12 month period will result in certification being finalised and issued for the completed units of competency only. Students wishing to complete outstanding assessment outside of the 12 month period are required to re-enrol in the relevant units of competency, and complete all associated requirements therein.
Fire Safety Training
Invoices for corporate training and services are issued at the completion of the scope of work unless otherwise specified. The term for payment of corporate training and services invoices is STRICTLY 14 days. Failure to pay corporate training and services invoices by the due date incurs a late payment fee.
- Unless negotiated, all fire safety training is to be conducted on the same day for the same site.
- Notice of cancellation by the client given less than 48 hours prior to the training date incurs a 40% cancellation fee. Where a Trainer attends on site and training is subsequently cancelled by the client, the cancellation fee is the full amount of the scheduled training.
- Contract discounts apply: 2-year contract incurs 2.5% discount, 3-year contract incurs 5% discount, 4-year contract incurs 7.5% discount.
- Contract prices subject to annual CPI adjustment.
- Water fire extinguishers are used for fire extinguisher training. Carbon dioxide extinguishers may be used upon request and an additional fee applies.
Fire Safety Compliance Packages
- The Client acknowledges that during the term set out in the Agreement (the “Term”) the Client will not without the prior written consent of the Contractor (which consent may be refused without the Contractor being obliged to give any reason therefore) directly or indirectly appoint any other person, company or entity to perform the same or similar services for the Client or any related person or entity of the Client with the intention that the Contractor shall be the sole and exclusive provider of the Contract Services to the Client during the Term.
- The Client has agreed to pay the Contractor the sum (the “Fee”) set out in the training compliance package table on the agreed term of payment of strictly 30 days. The Fee excludes GST. The Fee is fixed for the duration of the Agreement. The method of payment is by direct deposit, cheque, Mastercard or Visa.
- If for whatever reason the Client does not pay the Fee when it becomes due, the Contractor may without being in breach of this Agreement suspend providing the Contract Services until all outstanding payments of the Fee have been paid. If after the Contractor has requested payment the Client refuses or fails to make such payment within seven (7) days of such request, then the Contractor may terminate this Agreement and cease providing the Contract Services for the Client. In such cases, the Guarantee is made null and void.
- The annual Contract Services must be completed by the anniversary date of the commencement of the Agreement. The Client agrees to assist the Contractor in achieving this time frame by keeping to the agreed schedule of services.
- If the Contractor is unable to perform the Contract Services due to illness or injury by any time stated in Item Four, then the Contractor shall be entitled to a reasonable extension in order to complete the Contract Services.
- Notice of cancellation by the client given less than 48 hours prior to the training date incurs a late cancellation fee calculated at 40% of the total fee of the training that was cancelled.
- Additional travel fees ex. Brisbane apply. Additional car parking fees are charged where the client does not provide a car park within close proximity of the site, and where the Contractor is required to pay for car parking. A 20% surcharge applies to services provided outside normal business hours (Monday to Friday, 8am to 6pm).
- Water fire extinguishers, identified for training purposes, are used for fire extinguisher training.
- The term of this Agreement commences from the date that the Agreement is received by the Contractor and ends on the anniversary date for the period specified in this Agreement or until either Party terminates the Appointment as provided in this Agreement.
- The Client must ensure that, if the Contract Services are to be carried out on the Client’s property, the property is safe and that all facilities provided by the Client to the Contractor for the purposes of enabling the Contract Services to be provided are also safe. The Contractor must ensure that all times in providing the Contract Services it uses safe and proper procedures and practices and that all its employees are properly trained and supervised and observe all proper and safe practices. The Contractor must at all times have current Workers’ compensation insurance and, if required, must provide evidence to the Client of its currency in the form of a certificate of currency.
- The Contractor undertakes to keep all information which it acquires from the Client or about the Client strictly private and confidential and must not disclose that information to any person without the Client’s prior written consent.
- The Client undertakes to keep all information which it acquires from the Contractor or about the Contractor’s business strictly private and confidential and must not disclose that information to any person without the Contractor’s prior written consent. The Client must not use any information so acquired except for the proper purpose of conducting its business.
- If the Contract Services involves the creation of any intellectual property, including any copyrightable materials or works, then the Client acknowledges that the Contractor holds all such intellectual property solely for the benefit of the Contractor. The Client shall not use the intellectual property without the prior written consent of the Contractor.
- Either party may terminate this Agreement at any time after four (4) months from the date of this Agreement by giving to the other party one (1) month’s prior written notice. On the expiry of that month (the “Termination Date”) this Agreement will be at an end. In the event that the Client terminates the Agreement, the Client agrees to pay the Contractor for the remainder of the 12 month period in which the Agreement is terminated with no further services to be provided by the Contractor.
- The Client gives the following warranties in the knowledge that the Contractor has relied on them in entering into this Agreement: (a) That the Client has read and understood this Agreement; (b) That the Contractor has afforded the Client full and unrestricted opportunity of seeking independent legal advice on the Client’s obligations under this Agreement prior to the signing of this Agreement; and (c) That the Client has sought and obtained such legal advice as they may have required before executing this Agreement.